Frequently Asked Questions
Clear answers about ordering, delivery, customs, returns and personalisation.
What currency will I pay in?
Prices are shown in pounds sterling (GBP), euro (EUR) or US dollars (USD), chosen automatically for your location — you can change it any time with the currency selector. You are charged in the currency shown at checkout. GBP is our base currency, so amounts in other currencies are converted at the prevailing rate and may vary slightly.
How long does delivery take?
Most orders are dispatched within 1–3 business days. Standard delivery is free worldwide and arrives within 7–14 business days in total, handling included. Express delivery (£19.99) arrives within 6–12 business days. Personalised items — name, number or made-to-order work — may need 2–3 additional business days.
Is standard delivery free?
Free standard delivery is available to supported destinations. Optional express services, where available, are priced at checkout.
Could customs or import charges apply?
Yes. When an order crosses a border, import duties, customs charges or local taxes may apply. Unless checkout explicitly says those charges are included, they are the recipient’s responsibility.
Can I return an item?
Eligible standard items can be returned within 30 days after delivery. Personalised goods cannot normally be returned for change of mind. Read the full Returns and Refunds policy.
Can I add a name and number?
Personalisation is available only where the product page offers it. Check spelling and number carefully because customer-specified printing cannot normally be changed after production begins.
Who sells and fulfils my order?
You purchase from Irish District. Approved production or fulfilment partners may prepare or dispatch items for us, but Irish District remains responsible for customer support and returns.
