Returns and Refunds
Eligible standard items can be returned within 30 days after delivery. Contact us before sending anything back.
Contact us within 30 days after delivery.
Standard items must be unworn, unwashed, undamaged and returned with original packaging and tags where supplied.
The customer pays return postage and should use a tracked service.
If an item is faulty, damaged or incorrectly supplied, we will provide instructions and cover reasonable return postage where a return is required.
Personalised and made-to-order goods
Products made or printed to your specification cannot normally be returned for change of mind. This does not affect your rights if the item is faulty, damaged or incorrectly supplied.
How to request a return
- Email support@irishdistrict.com with the order number, item and reason for return.
- Include clear photographs for damage, defects or incorrect items.
- Wait for authorisation and the correct return address. Do not send a return to our general postal address unless instructed.
- Return the authorised item using the instructions provided.
Refunds
After an eligible return is received and inspected, an approved refund is sent to the original payment method. We aim to process it within 5–10 UK business days; your bank or card provider may take additional time to display the credit.
Cancellations
Contact us as soon as possible. We can cancel an order before production or dispatch where operationally possible. Personalised production may begin quickly and cannot always be stopped.
Your cancellation rights (UK 14-day)
For most non-personalised goods bought online, UK consumers may cancel the order without giving a reason within 14 days beginning the day after delivery. After telling us you wish to cancel, the goods must be returned within the applicable return period. Please handle items only as reasonably necessary to inspect them and return them using the instructions we provide.
Goods made to your specification or clearly personalised are normally excluded from the change-of-mind cancellation right. This exclusion does not affect your rights where an item is faulty, damaged, not as described or incorrectly supplied.
To cancel, email support@irishdistrict.com with your name, order number, the items being cancelled and a clear statement that you wish to cancel. You may also use the model cancellation form below.
Model cancellation form
To: Irish District
Email: support@irishdistrict.com
I hereby give notice that I cancel my contract of sale for the following goods:
Order number:
Goods:
Ordered on:
Received on:
Customer name:
Customer address:
Date:
